Terms of Use
Version of 12.10.2026
1. Service Provider
1.1. The website https://astro.expert with the ASTRO.EXPERT astrological calculation software (the "Website" and the "Software") is operated by ASTRO.EXPERT spółka z ograniczoną odpowiedzialnością, registered office in Wrocław, ul. Kawalerzystów 17/12, 53-004 Wrocław, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) kept by the District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register, under KRS number 0000986400, NIP (tax ID) 8992933287, REGON 522784351, share capital PLN 5,000 (the "Service Provider"). Email: info@astro.expert.
1.2. These Terms set out the types and scope of services provided by electronic means, the conditions for providing them, the conditions for concluding and terminating contracts and the complaints procedure (Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means).
2. Definitions
- User — a natural person who uses the Website.
- Consumer — a User who concludes a contract for purposes not directly related to their business or professional activity. The Consumer's rights under sections 9 and 10 are also enjoyed by a sole trader where the contract is not of a professional nature for them (Polish Consumer Rights Act of 30 May 2014).
- Account — the User's personal account on the Website.
- Plan — a set of Software features: free, trial or paid. The content of the Plans is published at https://astro.expert/prices.
- Subscription — a digital service giving access to the features of a paid Plan for the paid period.
3. Services and technical requirements
3.1. The Service Provider provides the following services by electronic means:
- calculating a chart without registration — the data entered becomes unavailable after 1 hour and is then deleted;
- maintaining an Account — free of charge;
- Subscription — for a fee, under section 8.
3.2. The Software calculates the positions of the planets and other astrological indicators for a given date, time and place, displays them together with interpretations, saves charts in folders along with notes and events relating to them, shares a chart with colleagues via a link, sends birthday reminders based on saved charts and enables correspondence with Customer Care. The features of each Plan are listed at https://astro.expert/prices. The Software and communication with Customer Care are in Russian.
3.3. Use requires a device with an up-to-date web browser with JavaScript and cookies enabled, an internet connection and a valid email address.
3.4. The specific risks of using a service provided electronically (Article 6 of the Act on Providing Services by Electronic Means) are the general risks of the internet: malware, phishing and interception of data on unsecured networks. The Website operates over a secure connection and never asks for a password by email. The files that the Website stores on the device are described in section 7 of the Privacy Policy.
4. Account
4.1. The contract for maintaining an Account is concluded when the User completes the registration form and confirms acceptance of the Terms. The contract is concluded for an indefinite period.
4.2. Persons aged 18 or over may register. The User provides their name and a valid email address, keeps their password secret and does not give other persons access to the Account.
4.3. The User may terminate the contract at any time without giving reasons, by deleting the Account in the profile or by writing to info@astro.expert. Deletion is irreversible: the Account, charts, folders, notes and correspondence are deleted. Deletion also ends the Subscription; the rights under sections 9 and 10 are not affected.
4.4. The Service Provider may terminate the contract for maintaining an Account:
- in the event of a material or repeated breach of section 5 that is not remedied within the time limit set in a warning sent by email — on 7 days' notice;
- if the Website ceases to operate — on 30 days' notice by email.
In these cases, the unused portion of a paid Subscription is refunded.
5. Rules of use
5.1. The User may use the Software's calculations and interpretations for personal purposes and in their professional practice, including in consultations.
5.2. It is prohibited to:
- post unlawful content in chart titles, notes, links and messages;
- transfer or sell access to the Account and the Software to other persons;
- automatically extract data and calculations from the Software, create excessive load, circumvent the technical limits of Plans or search for vulnerabilities of the Website without written permission;
- upload malicious code.
6. Information about other people
6.1. The User alone decides whose charts to save and what to enter in titles, birth data and notes. Only the date, time and place of birth are needed for calculations: the Service Provider recommends not entering surnames or other information that could identify a person. The User enters information about another person only if entitled to do so.
6.2. The Service Provider processes information about other people only on the User's instructions. If the User keeps charts for professional purposes, such as clients' charts, the User is the controller of that personal data and the Service Provider is the processor (Article 28 GDPR). Terms of processing:
- subject matter and purpose — storing charts, notes and events, performing calculations on them, displaying them to the User, sending birthday reminders to the User and opening a chart via a link created by the User;
- data — chart titles, dates, times and places of birth, sex, notes and events; data subjects — the people whose charts the User keeps;
- duration — for as long as the information is stored in the Account; until deletion, the User can see it and copy it in the Software; deleting a chart, a note or the Account deletes the information, and the Service Provider deletes it when the contract ends;
- the Service Provider processes the information only on the User's instructions as expressed in these Terms and through actions in the Software, does not use it for its own purposes, commits the persons authorised to access it to confidentiality and takes security measures under Article 32 GDPR;
- the User authorises the engagement of the sub-processors listed in section 4 of the Privacy Policy (data storage and email delivery); the Service Provider imposes the same data protection obligations on them; transfers outside the EEA take place only on the terms of section 4 of the Policy; the Service Provider gives notice of any change of sub-processor by email at least 14 days in advance, and the User may object by terminating the contract;
- the Service Provider assists the User in responding to requests from data subjects and in complying with Articles 32–36 GDPR, notifies the User of any breach of the security of that data without undue delay, immediately informs the User if, in its opinion, an instruction infringes the GDPR, provides the information necessary to demonstrate compliance with Article 28 GDPR and allows for audits conducted by the User or an auditor mandated by the User.
6.3. If a person contacts the Service Provider about information concerning them in another User's Account, the Service Provider will forward the request to the User and, in the event of a manifest breach of the law, may block or delete that information.
7. Chart links
7.1. The User may share a chart via a link and alone decides whom to give it to. Via the link, the title the User has set for the link is visible and, unless the mode that hides birth data is on, also the date, time and place of birth; a recipient of the link may save a copy of the chart. Notes are not shown. The link can be closed at any time.
8. Subscription
8.1. Subscription prices are stated in euros at https://astro.expert/prices and on the Plan selection page and are the final amounts payable. A Subscription is taken out for one month or one year.
8.2. The User selects a Plan in the profile and is taken to the Stripe payment page, where the User sees the Plan, the period and the price and can correct the data entered. The contract is concluded when the User confirms the order with the payment button on that page and Stripe accepts the payment or the payment method. Payments are accepted by Stripe Payments Europe, Limited by card and by other methods available on its page.
8.3. Access to the Plan features is granted immediately after payment. The Service Provider sends a confirmation of the contract with the Subscription terms and the text of these Terms to the Account email address; payment receipts are sent by Stripe.
8.4. The Subscription renews for the same period until the User cancels it; the fee for the next period is charged to the same payment method. The renewal fee equals the price at which the Subscription was taken out. Two days before the charge, the Service Provider sends a reminder to the confirmed email address.
8.5. The User may cancel renewal at any time with the "Отменить подписку" (Cancel subscription) button in the profile: access continues until the end of the paid period, after which the free Plan applies. The User changes the payment method and the Plan in the "Управлять оплатой" (Manage payment) section, which leads to the Stripe customer portal; when the Plan is changed, Stripe credits the unused balance.
8.6. If a renewal payment fails, Stripe retries the charge. If the payment still does not go through, the Subscription ends and the free Plan applies.
8.7. A trial period is granted once, free of charge, for 15 days and without providing a payment method; when it ends, the free Plan applies. The Service Provider may grant a free period; a Subscription taken out during it starts after it ends. A previously purchased lifetime "Premium" Plan remains in effect without payment for as long as the Service Provider makes the Software available.
9. Consumer's right of withdrawal
9.1. The Consumer may withdraw from the Subscription contract within 14 days of its conclusion without giving any reason and without incurring any costs (Article 27 of the Polish Consumer Rights Act). To do so, it is sufficient to send a statement to info@astro.expert or to the Service Provider's address before the period expires; the model form in the Annex may be used, but this is not mandatory.
9.2. The Service Provider confirms receipt of the statement by email and refunds all payments received under the contract no later than 14 days from the day of receipt of the statement, using the same means of payment as the Consumer used, unless the Consumer has agreed to another means. The refund is free of charge for the Consumer. Upon the refund, access to the Subscription features ends.
10. Conformity with the contract and complaints
10.1. The Service Provider is liable for the conformity of the Subscription with the contract throughout the paid period (Chapter 5b of the Polish Consumer Rights Act). In the event of a lack of conformity, the Consumer may require the Subscription to be brought into conformity. If this is impossible, is not done within a reasonable time or the lack of conformity persists, the Consumer may require a price reduction and, if the lack of conformity is material, may terminate the contract with a refund of the price for the period of non-conformity and for the unused part of the paid period.
10.2. The Service Provider may modify the Software at no additional cost in order to fix errors, ensure security, comply with the law or add features. If a modification has a material negative impact on access to paid features, the Service Provider gives advance notice of it by email, and the Consumer may terminate the contract within 30 days of the modification or the notice and receive a refund for the unused period.
10.3. Complaints about the operation of the Website and the Subscription should be sent to info@astro.expert with a description of the problem and an address for the reply. The Service Provider replies by email within 14 days of receiving the complaint.
11. Notices of illegal content
11.1. The single point of contact for the authorities of EU Member States, the European Commission and Users under Regulation (EU) 2022/2065 (the Digital Services Act) is info@astro.expert; languages — Polish, English and Russian.
11.2. Anyone may report illegal content on the Website, for example in a chart shared via a link, to info@astro.expert, stating: why the content is illegal, the exact link to it, their name and email address (except in the cases provided for in the Digital Services Act) and a statement of good faith. The Service Provider acknowledges receipt, reviews the notice without automated means and communicates its decision and the means of appealing against it.
11.3. If the Service Provider removes content or restricts an Account, it informs the User of the reasons, the ground in law or in these Terms and the available means of redress. The decision may be appealed by writing to info@astro.expert within 6 months; this does not limit the right to contact the Digital Services Coordinator or to go to court.
12. Nature of calculations
12.1. Calculations and interpretations are provided for information purposes, do not constitute medical, psychological, legal or financial assistance and are not a substitute for it. The Service Provider does not promise any particular result from their use.
12.2. The accuracy of a calculation depends on the data entered. The directory of places and time zones has been compiled from open sources — "Источники данных" (Data sources); for important calculations, the User checks the place, coordinates and time zone.
13. Rights in the Software
13.1. The rights in the Software, its design, interpretation texts and help content belong to the Service Provider or are used by it lawfully. The User is granted the right to use them within the limits of section 5. The User retains the rights to the User's own materials — titles, notes, messages; the Service Provider stores and displays them only to operate the Website.
14. Liability
14.1. The Service Provider is liable for non-performance of the contract under Polish law. These Terms do not exclude or limit the Consumer's statutory rights.
15. Personal data
15.1. The processing of data is described in the Privacy Policy.
16. Changes to the Terms
16.1. The Service Provider may amend these Terms in the event of changes in the law, in the Website's features or in technical service providers, or to protect security. The Service Provider sends the new version with its effective date by email at least 14 days in advance. A User who does not agree may terminate the contract before that date by deleting the Account. An amendment does not worsen the terms of a Subscription period already paid for.
17. Final provisions
17.1. The contracts are governed by Polish law. The choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence. Disputes with a Consumer are resolved by the court having jurisdiction under the general rules.
17.2. The Consumer may use out-of-court dispute resolution methods: contact the district (municipal) consumer ombudsman (powiatowy (miejski) rzecznik konsumentów) or the permanent consumer arbitration court at the Voivodeship Inspector of Trade Inspection. A list of these bodies is available at polubowne.uokik.gov.pl. If a complaint is not resolved, the Service Provider states whether it agrees to such a procedure.
17.3. These Terms have been drawn up in Polish, Russian and English.
Annex. Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To: ASTRO.EXPERT sp. z o.o., ul. Kawalerzystów 17/12, 53-004 Wrocław, Poland, info@astro.expert
- I/We(*) hereby give notice that I/We(*) withdraw from my/our contract for the provision of the following service: subscription to the ASTRO.EXPERT software
- Date of conclusion of the contract: ____________
- Name of consumer(s): ____________
- Address of consumer(s): ____________
- Account email address: ____________
- Signature of consumer(s) (only if this form is sent on paper): ____________
- Date: ____________
(*) Delete as appropriate.